Copier Dealership

Your customers are your life blood. Selling hardware and software solutions is an important part of your business, however, it is not the end all to what you do. Great service after the sale is where you really shine. Great service can make or break a new sale. Great service can define whether or not you will have a good year or a bad year.

With that in mind, you need to find anyway possible to engage your customers they way they want to be engaged.

The most common way to accept service calls is by a trained dispatch person via the phone. This is a very time consuming process and can be very costly because a dispatch person can only handle one call at a time. Since dealerships understand that it is very time consuming, they have offered webforms, email and automated services like eAutomate's e-info.

However, I would suggest there is a better way.

That is live chat. Since I think it is so important, I am going to show you how to do it... easily.

I am very excited about the launch of this site. We have been working hard for six months to build the right solution for copier, printer and mfp dealers. We wanted to make sure that we provided the best product catalogs with the right information.

We're not anywhere near being done yet. We are in version 2.0 right now. We know that this will be an ever evolving project. In fact, we are already in development of versions 3 and 4 of the site so that our clients can have the best possible products availble for you.

From the very first dealer website we did four and a half years ago to today, one of the biggest challenges dealers face is maintaining product catalogs on their site.  Some of our clients chose not to have a product catalog, meaning that clients had to go to the OEM's website for info.  This is obviously not a good method, given the growth in manufacturer direct operations.